The physicians and staff of Sacramento Ear, Nose & Throat welcome you to our clinic. Your health and well-being are our primary concern. We hope the information provided below answers your questions about our services, policies, and procedures.
The clinic is open to serve you, answer your questions and schedule appointments during normal business hours.
An on-call doctor is always available. Should you need a doctor when the clinic is closed, call and you will receive instructions on how to reach the doctor on-call.
We will do our best to keep our appointment schedule. However, please understand that not all patients require the same amount of time with the doctor and that emergencies do occur, so some delays are unavoidable. We will do our best to keep you informed of delays. Your patience in these situations will be greatly appreciated.
On your first visit you will be asked for basic information to establish your medical record and business account. Please bring your current insurance information at that time and notify our office of any changes in name, address, phone number, or insurance as soon as any change occurs.
Charges are payable at the time treatment or service is given. Regardless of your medical insurance coverage, our office relies on you to settle your account. For your convenience, we offer the following payment options:
- Payment in full, or payment of the portion your insurance will not cover, on the day service is provided.
- Payment of balance in full upon receipt of your statement.
- Use of your VISA, DISCOVER, MASTERCARD, AMERICAN EXPRESS or CARECREDIT.
If other arrangements are needed, please talk to our Billing Office Staff PRIOR TO receiving service.
If your check is returned to us for any reason, you will be charged $25.00.
If you fail to notify us at least 24 hours in advance that you will not be able to attend your appointment, we may charge you $50 payable prior to rescheduling. If you fail to notify us at least a week in advance that you will not be able to attend a scheduled surgery, you may be charged $100 payable prior to rescheduling.
Our charges for services are based on the severity and complexity of your injury, illness and service needs as determined by your medical provider. Please be aware that any additional services (testing, scans, injections, etc.) will incur additional fees. Staff will be pleased to discuss our fees with you. Please don’t hesitate to inquire about the charges for our services.
Our business office will submit primary and secondary insurance claims for you-subject to your having given us current insurance information prior to the service being provided. Policy coverage varies from one insurance plan to another, as do the “usual, customary and reasonable” fees that various insurance plans have established. It is the responsibility of the patient to know their plan benefit levels. Our contractual arrangement is with you, our patient, not your insurance company. Should there be a dispute related to the service provided or the charge for that service, the settlement of that dispute with your insurance carrier is your responsibility. Our office may assist in the settlement of such disputes, but the final financial responsibility for the services provided to you, is yours.
It is our policy to refund any patient or insurance overpayments promptly upon discovery or request. If you pay privately for services and we bill your insurance at a later date, you will be refunded upon receipt of payment from your insurance carrier, creating an overpayment.
We appreciate your selection of our clinic to meet your health service needs. We are committed doing the very best we can to provide you the very best of care. Our staff – receptionists, nurses, clerical, secretarial, technical, and practitioners – work as a team. We take great pride in our training, abilities, and dedication and hope that you will soon share in our confidence. Your suggestions and comments are always welcome.