| Sacramento, CA | |
| $21- $25 an hour | |
| Full-time |
Practice Environment:
Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.
POSITION SUMMARY
Medical Scheduler
SacENT is looking to fill the back Medical Scheduler position(s).
Responsible for making and scheduling patients’ appointments in an efficient and timely manner. Responsible for referrals, authorizations, and insurance verifications. Responsible for maintaining database, updating patients’ information as needed, answering phones, and screening calls. Responsible for providing excellent customer service.
KNOWLEDGE, SKILLS AND EXPERIENCE
Minimum Education (or substitute experience) required:
- High School degree or GED
Skills required:
- Bilingual: English/Russian – (required)
- Appropriate grammar and writing skills
- Understanding of patient education needs and ability to provide education
- EPIC knowledge preferred
- Customer Service focused
- Problem solving/Critical thinking
- Clear written and spoken communication
- Time management
- Good judgment and decision making
Knowledge:
- Knowledge of healthcare field and medical specialty
- Knowledge of information that must be conveyed to patients and families
Abilities:
Critical Thinking: Above average ability to handle multiple simultaneous tasks and phone calls while maintaining a professional courteous demeanor. Must be able to handle patient confrontations in a positive manner. Ability to handle emergency situations and have the ability to develop triage skills. Above average ability to problem solve, solution and detail oriented.
Ability to project a pleasant and professional image
Ability to assess, plan, prioritize and complete delegated tasks
Ability to demonstrate compassion and caring in dealing with others
Ability to coordinate patient care with team members and other appropriate departments
Minimum one (1) year experience in computerized appointment scheduling.
Two years medical clerical experience preferred. Good communication and language skills required.
Computer competency: Ability to type 40 wpm, use standard office equipment and be computer literate.