COVID-19 UPDATE FROM THE ALLERGY CENTER

COVID-19 UPDATE FROM THE ALLERGY CENTER – MAY 1, 2020

Dear Patients:

Congratulations!  Due to all of your hard work with social distancing and sheltering-in-place, you have successfully “flattened the curve” with respects to COVID-19.

And while you have been doing your part to keep SARS-CoV-2 contained, we in the medical community, in conjunction with our public health officials, have been planning how to resume routine medical care in a safe manner that will ensure you receive the highest quality allergy & immunology care while adhering to California’s phased re-opening of our shared economy.

We are pleased to announce that we will resume seeing patients at The Allergy Center starting Monday, May 4, 2020.  Obviously, there are a number of changes that we will be instituting to ensure the safety of our patients and staff.  Please refer below to the clinic’s current policies.

OFFICE VISITS:

  • In-person office visits will resume May 4, 2020 with limited scheduling, a virtual waiting room, temperature screens at check-in, thorough cleaning of exam rooms between patients, and universal masking. Patients are asked to bring their own face coverings from home.
  • Telehealth visits will continue to be offered.
  • NO VISITORS are permitted to accompany patients to their appointments with the exception of pediatric and disabled patients, which are permitted ONE parent or guardian.
  • If you have a fever above 100.0F, cough, and/or shortness of breath, please do not come into The Allergy Center or your local emergency department. Call your primary care doctor or our office for further evaluation and instructions.  We still want to keep our hospital systems able to deal with any surges of COVID-19 that could still happen.
  • In some cases, we may be able to help you arrange a COVID-19 RT-PCR test for active infections.
  • We are able to order IgG antibody testing for anyone interested to see if they were previously exposed to the SARS-CoV-2 virus. However, Quest Diagnostics is offering IgG tests without a doctor’s prescription for $119.
  • You can reach us by phone during our office hours M-TH 8am to 5pm and F 8am to 4pm. Please DO NOT drop into the clinic for routine questions.  We are also on-call after hours for emergency issues.
  • We will continue to fill your prescription medications; please have your pharmacy send us a refill request

PATIENTS ON BIOLOGIC TREATMENTS (XOLAIR, NUCALA, FASENRA & DUPIXENT):

  • Please continue with your injections as directed.
  • You may continue to call ahead for the staff to prepare your injections.
  • Once you arrive in our parking lot, text Check In to the number provided in your appointment reminder email.
  • Also call the office if you are due for your injection and are experiencing cold or flu symptoms.

ALLERGY SHOT PATIENTS:

  • We will be informing patients of our evolving allergy shot protocols via emailed or texted Shot Notifications. Alternatively, you can visit our website and/or Facebook page for information on walk-in shot hours.  While we will do everything in our power to keep these hours consistent, they can change due to staffing issues and clinical needs.
  • Follow the schedule below from the date of your last injection
    • For those on Maintenance Shots: Come in every 30 days for your maintenance allergy shots
    • For those Building on Allergy Shots: Come in every 2-14 days
    • New starts: We will be resuming new starts per the above building schedule.
    • After your injection, please wait in the waiting room or your car for 30 minutes. You will notice that there are fewer chairs available.  This is to promote social distancing.
    • Let the Front Desk know if you will be waiting in your car for the 30 minutes.
    • Please wear a face covering to the clinic
    • Please bring your rescue inhaler. In case of shot reactions, we cannot administer nebulized treatments due to the risk incurred with airborne droplets. We will also not perform peak flow measurements for the same reason.
  • If you are currently receiving your shots Out-of-Office, please notify the clinic that we are resuming our previous shot regimens. They can call our office at 916-736-6644 if they have any questions.
  • Please note that the first hour of our allergy shot schedule is reserved for the elderly and at-risk populations. We will have special cleaning procedures during this time period.  We ask that these patients only bring one visitor with them.
  • Venom Immunotherapy (VIT) is a potentially life-saving intervention and therefore VIT patients will follow their same protocols for shots.

We apologize for any inconveniences these new policies may create for you.  Obviously, these are unprecedented times for our society and we are still learning more about this pandemic with every day that goes forward.  We will get through this together and we appreciate your patience.  Please do not hesitate to contact the office at 916-736-6644 with any questions or concerns.  We appreciate your feedback and we value the trust you have put in us in being involved in your health care.